Night-Shift Remote Tech Support Specialist – Poland

Gcore; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Gcore is seeking a dedicated remote technical and customer support specialist to cover night shifts from Poland. You will diagnose and resolve issues surfaced outside regular business hours within an engineering-led IT services organization.

You will route complex problems to engineering colleagues as needed, ensuring timely responses and maintaining clear communication with customers during overnight support.

Qualifications

• Eligibility to work remotely from Poland on a full-time night shift basis.
• Comfort with technical support workflows and customer service tools.
• Availability to operate reliably during overnight hours.

Responsibilities

• Provide remote technical and customer support on a night shift schedule from Poland within an engineering-led IT services organization.
• Route complex problems to engineering colleagues as needed and resolve customer issues surfaced outside regular business hours.

Skills

Technical support workflows

Customer service tools

Job description

Gcore is seeking a dedicated remote technical and customer support specialist to cover night shifts from Poland. You will diagnose and resolve issues surfaced outside regular business hours within an engineering-led IT services organization.

You will route complex problems to engineering colleagues as needed, ensuring timely responses and maintaining clear communication with customers during overnight support.