Night Cloud Engineer — Incident Triage & Reliability

Appian; Huntsville (AL); On-site; USD 50,000 - 125,000; Full time

Benefits offered by this job

First-Friend program

Tuition reimbursement

Employee affinity groups

Job summary

Appian is seeking a Cloud Engineer to be on the front lines of our cloud platform, triaging alerts and resolving issues on a night shift. You’ll work from 5pm EST to 2am, or 1am EST to 10am EST, following runbooks while applying strong technical troubleshooting to ensure service reliability.

You will collaborate with engineers, provide direct customer support when needed, and help improve monitoring and system health. A hands-on, Linux-based background and clear communication are essential.

Qualifications

• Bachelor's degree and equivalent work experience in a technical field.
• Hands-on, technical background with strong troubleshooting skills.
• Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing).
• Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus).
• Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes.
• Comfortable with the Linux command line.
• Strong communication skills and the ability to work effectively within a team and with customers.
• The ability and willingness to work a night shift schedule.

Responsibilities

• Collaborate with engineers to troubleshoot, elevate, and resolve complex system and customer issues.
• Provide direct technical support to customers as needed.
• Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency.
• Diagnose root causes and solve complex technical problems through hands-on troubleshooting.

Skills

Troubleshooting

Networking basics

Monitoring tools

Communication

Night shift readiness

Education

Bachelor's degree or equivalent in technical field

Tools

Docker

Kubernetes

Datadog

Grafana

Prometheus

Job description

Appian is seeking a Cloud Engineer to be on the front lines of our cloud platform, triaging alerts and resolving issues on a night shift. You’ll work from 5pm EST to 2am, or 1am EST to 10am EST, following runbooks while applying strong technical troubleshooting to ensure service reliability.

You will collaborate with engineers, provide direct customer support when needed, and help improve monitoring and system health. A hands-on, Linux-based background and clear communication are essential.