Night Shift Client Service Pro: Grow in Vet Medicine

VCA Animal Hospitals, Inc; Denver (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Alameda East Veterinary Hospital is seeking a Client Service Representative for late swing/night shift to deliver outstanding client care and support our medical team during emergencies and specialty services.

You will greet clients, manage phones, schedule appointments, explain estimates, process payments, and educate families about preventive care, while growing professionally through CVCSR certification and CE opportunities.

Qualifications

• Passion for providing exceptional customer service.
• Friendly, compassionate, and enjoys helping both people and animals.
• Calm under pressure in a fast-paced emergency and specialty hospital.
• Strong communication with phone and computer.
• Organized, dependable, and detail-oriented.
• Collaborative team player with a positive attitude.
• Eager to learn, grow, and build a long-term career in veterinary medicine.
• Willing to participate in continuing education and professional development.

Responsibilities

• Providing exceptional customer service by warmly welcoming clients and their pets.
• Answering multi-line phones with professionalism and empathy.
• Scheduling appointments and coordinating emergency and specialty visits.
• Presenting and explaining treatment estimates and processing payments.
• Educating clients about hospital services and preventive care.
• Collaborating with veterinarians, technicians, and leadership to ensure an exceptional client experience.
• Maintaining a clean, organized hospital environment.
• Resolving client concerns with compassion and diplomacy.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Team collaboration

Detail-oriented

Job description

VCA Alameda East Veterinary Hospital is seeking a Client Service Representative for late swing/night shift to deliver outstanding client care and support our medical team during emergencies and specialty services.

You will greet clients, manage phones, schedule appointments, explain estimates, process payments, and educate families about preventive care, while growing professionally through CVCSR certification and CE opportunities.