Client Service Representative (Night Shift)

MARS Veterinary; United States; On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation

Paid sick days

401(k)

Employee pet discounts

Job summary

VCA Alameda East Veterinary Hospital is seeking a Client Service Representative for late swing and night shifts. You’ll be the first friendly face for clients and their pets, handling phone calls, scheduling, and financial transactions in a fast-paced emergency and specialty hospital.

The role emphasizes compassionate communication, teamwork with veterinarians and technicians, and growth opportunities through continuing education and CVCSR certification.

Qualifications

• Provide exceptional customer service to clients and their pets.
• Ability to communicate clearly with clients and team members.
• Handle multiple tasks efficiently in a fast-paced hospital setting.

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer multi-line phones and coordinate appointments with empathy.
• Present and explain treatment estimates; process payments and assist with financial transactions.
• Educate clients about hospital services, preventive care, and resources.

Skills

Customer service

Communication

Multitasking

Phone skills

Computer skills

Team player

Job description

Client Service Representative (Late Swing/Night Shift)

Be the reason someone feels supported during one of their pet's most important moments! At VCA Alameda East Veterinary Hospital, we believe exceptional patient care begins with exceptional client service. Every interaction matters, and our Client Service Representatives are often the first smile, reassuring voice, and lasting impression our clients experience. We're looking for an energetic, compassionate, and customer-focused professional who thrives in a fast-paced environment and is passionate about helping both people and their pets. More importantly, we're looking for individuals who are excited to grow their career in the veterinary industry. At Alameda East, we don't just hire Client Service Representatives—we invest in them. Through continuing education, mentorship, cross-training, and support for becoming a Certified Veterinary Client Service Representative (CVCSR), you'll have opportunities to build your knowledge, develop professionally, and grow alongside one of VCA's premier emergency and specialty veterinary hospitals. If you're looking for more than just a job—we'd love to meet you!

Why We Need You

As the face of VCA, our Client Service Representatives set the tone for every client and patient experience. You will serve as a trusted resource and goodwill ambassador while helping create a welcoming, compassionate, and efficient environment for our clients, patients, and hospital team. Every day, you'll play an essential role in building lasting relationships, supporting our medical teams, and ensuring every client feels informed, supported, and cared for throughout their visit.

What You'll Do

• Providing exceptional customer service by warmly welcoming clients and their pets.
• Creating a positive first impression while building trust and lasting relationships with clients.
• Answering multi-line phones and assisting clients with professionalism and empathy.
• Scheduling appointments and coordinating emergency and specialty visits.
• Making outbound calls for appointment confirmations, follow-up care, and client communication.
• Preparing and maintaining accurate medical records, reports, and correspondence.
• Presenting and explaining treatment estimates, processing payments, and supporting financial transactions.
• Educating clients about hospital services, preventive care, and available resources.
• Working collaboratively with veterinarians, technicians, and hospital leadership to provide an exceptional client experience.
• Resolving client concerns with compassion, professionalism, and diplomacy.
• Maintaining a clean, organized, and welcoming hospital environment.

What Makes You a Great Fit

• Passionate about providing exceptional customer service.
• Friendly, compassionate, and enjoys helping both people and animals.
• Calm under pressure and able to multitask in a fast-paced emergency and specialty hospital.
• A strong communicator with excellent phone and computer skills.
• Organized, dependable, and detail-oriented.
• A collaborative team player with a positive attitude.
• Eager to learn, grow, and build a long-term career in veterinary medicine.
• Excited to participate in continuing education and professional development opportunities.
• Veterinary experience is preferred, but candidates with backgrounds in healthcare, hospitality, retail, or other customer-focused industries who are passionate about veterinary medicine are encouraged to apply.

Grow Your Career With Us

At VCA Alameda East Veterinary Hospital, we believe learning never stops. Our Client Service team is encouraged to grow through:

• Certified Veterinary Client Service Representative (CVCSR) certification
• Continuing Education (CE) opportunities
• Cross-training throughout Emergency, Specialty, and General Practice services
• Leadership development opportunities
• Mentorship from experienced veterinary professionals
• Career advancement within VCA Animal Hospitals

Shift Availability and Compensation

Schedule Late afternoon/evening availability required. Open availability preferred. Shift Differential Available. Compensation $19.84–$22.00 per hour. Compensation is based on experience, certification, skills, and qualifications.

Benefits

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Equal Opportunity Statement

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

About VCA Animal Hospitals

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. The future of veterinary medicine is in our hands.