Night-Shift Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; Norwalk (CT); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Overnight shift differential

Paid training

Medical, dental, vision

Job summary

VCA VREC Referral and Emergency Veterinary Hospital is seeking a Part-Time Night Shift Client Service Representative to join our emergency and specialty team. You will greet clients, answer phones, triage calls, process payments, and support the medical staff in a fast-paced ER setting.

The role requires strong communication, customer service skills, and the ability to stay calm under pressure during emergencies. Overnight shifts are available, with weekend/holiday coverage as needed.

Qualifications

• Strong communication and customer service skills.
• Able to multitask and stay composed in emergencies.
• Front-desk veterinary/medical experience preferred but not required.

Responsibilities

• Greet and assist clients during emergency visits with empathy and professionalism.
• Answer phones, triage calls, and communicate urgent information to the medical team.
• Check patients in and out, process payments, and manage medical records.
• Support doctors and technicians in a high-intensity emergency setting.
• Provide compassionate client service during stressful situations.

Skills

Communication skills

Customer service

Multitasking

Team player

Job description

VCA VREC Referral and Emergency Veterinary Hospital is seeking a Part-Time Night Shift Client Service Representative to join our emergency and specialty team. You will greet clients, answer phones, triage calls, process payments, and support the medical staff in a fast-paced ER setting.

The role requires strong communication, customer service skills, and the ability to stay calm under pressure during emergencies. Overnight shifts are available, with weekend/holiday coverage as needed.