Night-Shift Veterinary Client Services Specialist

Vicar Operating, Inc. dba VCA; United States; On-site; USD 24,797,000 - 35,818,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA VREC Referral and Emergency Veterinary Hospital is seeking a Part-Time Night Shift Client Service Representative to join our emergency and specialty team. You’ll greet clients, triage calls, and support the medical team in a fast-paced, emergency setting.

The role requires excellent communication and a calm, service-focused approach, with overnight shifts and potential weekend/holiday coverage. We offer training, growth opportunities, and a supportive pet-centered culture.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and stay composed in emergencies.
• Previous veterinary or medical front-desk experience preferred (but not required).
• Comfortable working overnight shifts in a fast-paced environment.
• Team-oriented, dependable, and detail-focused.

Responsibilities

• Greet and assist clients during emergency visits with empathy and professionalism.
• Answer phones, triage calls, and communicate urgent information to the medical team.
• Check patients in and out, process payments, and manage medical records.
• Support doctors and technicians in a high-intensity emergency setting.
• Provide compassionate client service during stressful and emotional situations.

Skills

Communication skills

Customer service

Multitasking

Vet front-desk

Overnight shifts

Team player

Job description

VCA VREC Referral and Emergency Veterinary Hospital is seeking a Part-Time Night Shift Client Service Representative to join our emergency and specialty team. You’ll greet clients, triage calls, and support the medical team in a fast-paced, emergency setting.

The role requires excellent communication and a calm, service-focused approach, with overnight shifts and potential weekend/holiday coverage. We offer training, growth opportunities, and a supportive pet-centered culture.