Veterinary Client Service Representative: Part Time (EVENING)

Vicar Operating, Inc. dba VCA; United States; Sur place; USD 24 797 000 - 35 818 000; Temps partiel

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Résumé du poste

VCA VREC Referral and Emergency Veterinary Hospital is seeking a Part-Time Night Shift Client Service Representative to join our emergency and specialty team. You’ll greet clients, triage calls, and support the medical team in a fast-paced, emergency setting.

The role requires excellent communication and a calm, service-focused approach, with overnight shifts and potential weekend/holiday coverage. We offer training, growth opportunities, and a supportive pet-centered culture.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and stay composed in emergencies.
• Previous veterinary or medical front-desk experience preferred (but not required).
• Comfortable working overnight shifts in a fast-paced environment.
• Team-oriented, dependable, and detail-focused.

Responsabilités

• Greet and assist clients during emergency visits with empathy and professionalism.
• Answer phones, triage calls, and communicate urgent information to the medical team.
• Check patients in and out, process payments, and manage medical records.
• Support doctors and technicians in a high-intensity emergency setting.
• Provide compassionate client service during stressful and emotional situations.

Connaissances

Communication skills

Customer service

Multitasking

Vet front-desk

Overnight shifts

Team player

Description du poste

Do you stay calm under pressure, love helping people and pets, and thrive in a fast-paced environment? VCA VREC Referral and Emergency Veterinary Hospital is looking for a Part-Time Night Shift Client Service Representative to join our emergency and specialty team.

Schedule: Part-time | Night shifts | Weekends and holidays may be required

What You’ll Do:

• Greet and assist clients during emergency visits with empathy and professionalism
• Answer phones, triage calls, and communicate urgent information to the medical team
• Check patients in and out, process payments, and manage medical records
• Support doctors and technicians in a high-intensity emergency setting
• Provide compassionate client service during stressful and emotional situations

What We’re Looking For:

• Strong communication and customer service skills
• Ability to multitask and stay composed in emergencies
• Previous veterinary or medical front-desk experience preferred (but not required)
• Comfortable working overnight shifts in a fast-paced environment
• Team-oriented, dependable, and detail-focused

Why VCA:

• Competitive pay with overnight shift differential
• Paid training and opportunities for growth
• Access to VCA’s network of hospitals and continuing education
• Supportive team culture focused on pets, people, and purpose

Benefits:

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands. Join us.