Night Patient Access Specialist – ED Scheduling

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is hiring a Patient Access Representative to join the Emergency Department overnight team. You will be the first point of contact for patients, providing friendly, accurate intake and ensuring a welcoming environment.

Responsibilities include greeting patients, verifying demographics, collecting payments, scheduling, coordinating referrals and telemedicine, and supporting chart preparation and patient access workflows.

Qualifications

• High school diploma or equivalent preferred.
• Medical terminology helpful; customer service skills essential.
• One year of work experience, preferably in a medical office.
• Six months' customer service experience desired.
• BLS may be required for certain locations/settings.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Communication

Medical terminology

Telephone skills

Scheduling

Education

High school diploma

Job description

Sanford Health is hiring a Patient Access Representative to join the Emergency Department overnight team. You will be the first point of contact for patients, providing friendly, accurate intake and ensuring a welcoming environment.

Responsibilities include greeting patients, verifying demographics, collecting payments, scheduling, coordinating referrals and telemedicine, and supporting chart preparation and patient access workflows.