Patient Access Specialist - Evening Shift

10000 Sanford; United States; On-site; USD 46,563,000 - 65,904,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to deliver exceptional service to patients at first contact, via phone or in-clinic interactions. Responsibilities include registration, scheduling, and financial coordination to ensure a smooth patient experience.

The role involves greeting patients, collecting information, handling documents, and coordinating care with nursing staff and providers. Evening shifts and weekend coverage are part of the schedule.

Qualifications

• High school diploma or equivalent
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months' customer service experience desired

Responsibilities

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients about documents and obtain signatures
• Establish financial responsibility and assist with arrangements
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address registration errors or denied claims
• Coordinate scheduling with nursing team and providers, arrange referrals and pre-authorizations
• Arrange interpreter services and check patients in/out
• Operate multi-line phone and manage recalls/waitlists
• Coordinate Telemed appointments and reminder calls
• Handle chart preparation and patient data organization

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Sanford Health is seeking a Patient Access Representative to deliver exceptional service to patients at first contact, via phone or in-clinic interactions. Responsibilities include registration, scheduling, and financial coordination to ensure a smooth patient experience.

The role involves greeting patients, collecting information, handling documents, and coordinating care with nursing staff and providers. Evening shifts and weekend coverage are part of the schedule.