ER Patient Access Specialist - Night/Evening Shift

Good Samaritan Society; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to provide extraordinary customer service as the first point of contact for patients, on the phone or in clinic. You will help create a welcoming and safe environment and support registration, scheduling, and financial arrangements.

The role involves greeting patients, processing documents, collecting payments, coordinating referrals, and assisting with telemedicine and recall tasks.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Education

High school diploma or equivalent

Post-secondary education

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to provide extraordinary customer service as the first point of contact for patients, on the phone or in clinic. You will help create a welcoming and safe environment and support registration, scheduling, and financial arrangements.

The role involves greeting patients, processing documents, collecting payments, coordinating referrals, and assisting with telemedicine and recall tasks.