Night Shift Patient Access & Billing Liaison

Emerus; Grand Prairie (TX); On-site; USD 42,000 - 48,000; Full time

Job summary

Emerus in Grand Prairie, TX is seeking a Patient Access Specialist to serve as a liaison among patients, payers, and the healthcare team. The role focuses on obtaining and verifying demographics, securing payments, and maximizing hospital reimbursement while delivering excellent customer service.

Responsibilities include EMTALA/HIPAA compliance, accurate data entry, insurance verification, collecting out-of-pocket responsibilities, and coordinating patient transfers when needed.

Qualifications

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification experience in a health care setting preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors.
• Basic understanding of medical terminology.
• Excellent customer service.
• Fluency in English required; Spanish helpful in certain markets.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and applicable regulations in Admissions.
• Provide excellent customer service and build relationships with customers.
• Identify and triage patients upon arrival to ensure safety.
• Answer calls professionally and relay messages to staff.
• Obtain signatures on forms and consents.
• Enter complete demographic information for accounts.
• Verify insurance benefits and correct payor/plan entry.
• Obtain insurance authorizations as required.
• Pursue collections at the time of service.
• Scan and organize medical records and documents.
• Coordinate patient transfers between hospitals when needed.

Skills

Customer service

English fluency

MS Office

Insurance verification

Registration experience

Education

High School Diploma or GED

Tools

MS Office

Job description

Emerus in Grand Prairie, TX is seeking a Patient Access Specialist to serve as a liaison among patients, payers, and the healthcare team. The role focuses on obtaining and verifying demographics, securing payments, and maximizing hospital reimbursement while delivering excellent customer service.

Responsibilities include EMTALA/HIPAA compliance, accurate data entry, insurance verification, collecting out-of-pocket responsibilities, and coordinating patient transfers when needed.