Night Patient Access Associate | Care Navigation

Jobtome; St. Paul (AK); Sur place; USD 22 000 - 40 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus

Résumé du poste

UnitedHealth Group, in partnership with Optum and Allina Health, is seeking a Patient Services Representative Associate in Saint Paul, MN. The role focuses on welcoming patients, collecting and verifying information, and guiding families through care options while offering compassionate support during stressful times.

The position requires night shifts, 32 hours bi-weekly, and flexibility to work weekends and holidays.

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours for the first 3 weeks after hire in alignment with training schedule.
• Ability to work night shift, 8-hour shifts, with start times including 8:30 PM or 10:30 PM.
• Ability to work every other weekend and holidays on a rotating basis.
• Must be 18 years of age or older.

Responsabilités

• Greets and assists patients, directing them to appointments and procedures.
• Collects and verifies demographic, insurance, and benefits information.
• Checks in patients and completes required paperwork, including financial assistance applications.
• Explains cost information, collects co-pays and deductibles, and discusses financial assistance programs.
• Resolves claim issues or registration errors and documents resolutions in the EMR.
• Completes registration for accounts and work queues using available tools.
• Provides customer service for inbound and outbound calls and resolves inquiries.
• Assists in scheduling add-on appointments as needed.
• May mentor staff and gather medical record information as needed.
• Performs other duties to support patient care.

Connaissances

Customer service

MS Office

Night shift

Schedule flexibility

Outils

Epic

Description du poste

UnitedHealth Group, in partnership with Optum and Allina Health, is seeking a Patient Services Representative Associate in Saint Paul, MN. The role focuses on welcoming patients, collecting and verifying information, and guiding families through care options while offering compassionate support during stressful times.

The position requires night shifts, 32 hours bi-weekly, and flexibility to work weekends and holidays.