Per Diem Patient Services Associate - Care & Coordination

UnitedHealth Group; Saint Paul (MN); Presencial; USD 22 000 - 40 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

$1500 sign-on bonus for external 外?

Resumo da oferta

UnitedHealth Group's Optum division, in partnership with Allina Health, invites applications for a Patient Services Representative Associate in Saint Paul, MN. You will be the first point of contact for patients, guiding them through check-in, paperwork, and financial counseling with a compassionate approach.

The role offers daytime hours, per diem flexibility, a $1500 sign-on bonus for external applicants, and a path to develop patient-care coordination skills in a supportive healthcare

Qualificações

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work on a per diem basis.
• Must be 18 years of age OR older.

Responsabilidades

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures.
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures.
• Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms.
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels’ patients on available financial assistance programs.
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record.
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues.
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries.
• Assists in scheduling add-on appointments as needed.
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed.
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Conhecimentos

Customer service

Microsoft Office

Daytime hours

Per diem

18+ age requirement

Ferramentas

Epic

Descrição da oferta de emprego

UnitedHealth Group's Optum division, in partnership with Allina Health, invites applications for a Patient Services Representative Associate in Saint Paul, MN. You will be the first point of contact for patients, guiding them through check-in, paperwork, and financial counseling with a compassionate approach.

The role offers daytime hours, per diem flexibility, a $1500 sign-on bonus for external applicants, and a path to develop patient-care coordination skills in a supportive healthcare