Patient Access & Registration Specialist

UnitedHealth Group; Hastings (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

UnitedHealth Group in Hastings, MN is seeking a Patient Access Representative Associate to greet patients and conduct standard registration. You will collect demographic and insurance data, verify eligibility, assist with financial questions, and guide patients to appointments.

The role includes night shifts and a sign-on bonus for external candidates. Responsibilities cover checking in patients, collecting payments, and documenting in the EMR.

Qualifications

• 6+ months of customer service experience in an office/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work every other Friday & Saturday from 10:30pm - 7:00am.
• Must be 18 years of age or older.

Responsibilities

• Greetings and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Document any issues and resolutions in electronic medical record.
• Resolve claim issues or registration errors on patient accounts.
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues.
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations.
• Obtains cost information and explains information to patient if necessary.
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs.
• Assists and counsel’s patient with application process for available financial assistance programs.
• Provides technical or functional direction for employees.
• Assist patients in completion of request for information forms and submits to appropriate department.
• Obtains signatures from patients as needed.
• May gather medical record information from all departments for collection.
• Provide customer service for inbound and outbound telephone calls.
• May mentor other staff as needed.
• Other duties as assigned

Skills

Customer service

MS Office

Shift flexibility

Age 18+

Epic experience

Tools

Epic

Job description

UnitedHealth Group in Hastings, MN is seeking a Patient Access Representative Associate to greet patients and conduct standard registration. You will collect demographic and insurance data, verify eligibility, assist with financial questions, and guide patients to appointments.

The role includes night shifts and a sign-on bonus for external candidates. Responsibilities cover checking in patients, collecting payments, and documenting in the EMR.