Patient Access Advocate - Evening/Night Shifts

UnitedHealth Group; Faribault (MN); Presencial; USD 22.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

Descripción de la vacante

UnitedHealth Group in Minnesota is seeking a Part-Time Patient Access Representative Associate. Evening and night shifts are available, offering patient intake, scheduling, and insurance verification with a compassionate approach.

You will be the first point of contact for patients, collecting demographic and benefits information, guiding patients through paperwork, and helping explain costs and financial assistance options. A $1500 sign-on bonus is available for external applicants.

Formación

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsel patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Responsabilidades

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsel patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Descripción del empleo

UnitedHealth Group in Minnesota is seeking a Part-Time Patient Access Representative Associate. Evening and night shifts are available, offering patient intake, scheduling, and insurance verification with a compassionate approach.

You will be the first point of contact for patients, collecting demographic and benefits information, guiding patients through paperwork, and helping explain costs and financial assistance options. A $1500 sign-on bonus is available for external applicants.