NIGHT OPERATIONS SPECIALIST | CUSTOMER SERVICE AND DISPATCH

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

All Fleet Inc. is seeking a Night Operations Specialist to support commercial drivers, mobile repair technicians, and fleet customers from Winthrop Harbor, IL.

This on-site role requires independent, customer-driven service and a focus on reliability in overnight operations. The position prioritizes prompt breakdown handling, complete job information for technicians, proactive customer updates, and meticulous handoffs between shifts.

Qualifications

• Experience in dispatch or overnight operations preferred.
• Ability to stay organized and document actions clearly.
• Willingness to work third shift and on-site in Winthrop Harbor, IL.

Responsibilities

• Promptly handle every incoming breakdown.
• Provide complete job information to technicians.
• Keep customers informed of progress.
• Follow up on delays.
• Document every completed job.
• Take ownership of unresolved situations.
• Provide detailed and accurate morning handoffs.

Skills

Verbal and written communication

Attention to detail

Multitasking

Independent decision-making

Overnight availability

Customer-focused service

Process discipline

Problem solving

Job description

ARE YOU AT YOUR BEST WHEN THE REST OF THE WORLD IS ASLEEP?

All Fleet Inc. is looking for an independent, focused, and customer-driven Night Operations Specialist.

This is a professional operations position supporting commercial drivers, mobile repair technicians, and fleet customers across multiple markets.

We are not only looking for experienced dispatchers. We are looking for people with exceptional service instincts who can be trained to dispatch.

You could be a great candidate if you have succeeded in overnight hospitality, healthcare, security, restaurant management, customer service, transportation, or another environment where reliability matters.

WHAT GREAT PERFORMANCE LOOKS LIKE

• Every incoming breakdown is handled promptly
• Every technician receives complete job information
• Every customer knows what is happening
• Every delay receives follow-up
• Every completed job has proper documentation
• Every unresolved situation has clear ownership
• Every morning handoff is detailed and accurate

WHAT YOU WILL NEED

• Strong verbal and written communication
• Excellent attention to detail
• The ability to manage multiple active situations
• Comfort making decisions independently
• Consistent overnight availability
• Professionalism during stressful conversations
• A genuine desire to help customers
• The discipline to follow processes every time

THIS POSITION IS NOT FOR SOMEONE WHO

• Needs constant reminders
• Avoids difficult calls
• Disappears when work becomes stressful
• Leaves incomplete work for the next shift
• Assumes someone else will catch their mistakes

THIS POSITION IS FOR SOMEONE WHO

• Wants to be trusted
• Takes pride in being dependable
• Enjoys solving problems
• Communicates proactively
• Wants to build a career in operations

SCHEDULE: Third Shift | 12:00 AM to 8:30 AM

LOCATION: On-site in Winthrop Harbor, IL