NIGHT OPERATIONS SPECIALIST | CUSTOMER SERVICE AND DISPATCH

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

All Fleet Inc. is seeking a Night Operations Specialist to support commercial drivers, mobile repair technicians, and fleet customers from our Winthrop Harbor, IL facility.

This is an independent, customer-driven role requiring reliability, clear communication, and the ability to make decisions on the fly during the third shift. You will document every step, ensure stakeholders are informed, and guarantee handoffs are detailed and accurate.

Qualifications

• Strong verbal and written communication.
• Excellent attention to detail.
• The ability to manage multiple active situations.
• Comfort making decisions independently.
• Consistent overnight availability.
• Professionalism during stressful conversations.
• A genuine desire to help customers.
• The discipline to follow processes every time.

Responsibilities

• Every incoming breakdown is handled promptly.
• Every technician receives complete job information.
• Every customer knows what is happening.
• Every delay receives follow-up.
• Every completed job has proper documentation.
• Every unresolved situation has clear ownership.
• Every morning handoff is detailed and accurate.

Skills

Strong communication

Attention to detail

Multitasking

Independent decision making

Overnight availability

Professional under pressure

Customer focus

Process discipline

Job description

ARE YOU AT YOUR BEST WHEN THE REST OF THE WORLD IS ASLEEP?

All Fleet Inc. is looking for an independent, focused, and customer-driven Night Operations Specialist.

This is a professional operations position supporting commercial drivers, mobile repair technicians, and fleet customers across multiple markets.

We are not only looking for experienced dispatchers. We are looking for people with exceptional service instincts who can be trained to dispatch.

You could be a great candidate if you have succeeded in overnight hospitality, healthcare, security, restaurant management, customer service, transportation, or another environment where reliability matters.

WHAT GREAT PERFORMANCE LOOKS LIKE

• Every incoming breakdown is handled promptly
• Every technician receives complete job information
• Every customer knows what is happening
• Every delay receives follow-up
• Every completed job has proper documentation
• Every unresolved situation has clear ownership
• Every morning handoff is detailed and accurate

WHAT YOU WILL NEED

• Strong verbal and written communication
• Excellent attention to detail
• The ability to manage multiple active situations
• Comfort making decisions independently
• Consistent overnight availability
• Professionalism during stressful conversations
• A genuine desire to help customers
• The discipline to follow processes every time

THIS POSITION IS NOT FOR SOMEONE WHO

• Needs constant reminders
• Avoids difficult calls
• Disappears when work becomes stressful
• Leaves incomplete work for the next shift
• Assumes someone else will catch their mistakes

THIS POSITION IS FOR SOMEONE WHO

• Wants to be trusted
• Takes pride in being dependable
• Enjoys solving problems
• Communicates proactively
• Wants to build a career in operations

SCHEDULE: Third Shift | 12:00 AM to 8:30 AM

LOCATION: On-site in Winthrop Harbor, IL