Night Security & Guest Experience Associate

The Pfister Hotel; Milwaukee (WI); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

401(k) employer match

Discounted on-site parking

Health and benefit packages for full‑/

Career growth opportunities

Job summary

The Pfister Hotel in Milwaukee is seeking a part-time Security Officer to help maintain a safe, gracious environment for guests and associates. You will patrol, respond to incidents, and monitor life-safety systems with professionalism and discretion.

Responsibilities include conducting area inspections, reporting findings, and assisting with guest directions, lost-and-found items, and package deliveries. A high school diploma and strong communication skills are required; lifting up to 50 pounds

Qualifications

• High school diploma or equivalent preferred; experience in security, hospitality, guest services, military, law enforcement, or public safety preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to remain calm under pressure, exercise sound judgment, and manage multiple priorities in emergencies.
• Strong report-writing and documentation skills; ability to prepare clear, accurate incident reports.
• Basic computer proficiency and ability to learn CCTV, access control, incident reporting, and other security systems.
• Demonstrated commitment to professionalism, confidentiality, teamwork, and exceptional guest service.
• Ability to perform the physical requirements of the role: extended standing/walking, climbing stairs, lifting up to 50 pounds.

Responsibilities

• Maintain a safe and secure environment for guests, associates, visitors, and hotel assets through proactive security measures and regular property patrols.
• Monitor and respond to security and safety incidents, including emergencies, suspicious activity, disturbances, injuries, and guest concerns, using sound judgment and de-escalation techniques.
• Conduct routine inspections of guest areas, public spaces, parking facilities, restricted areas, doors, locks, emergency exits, and life-safety equipment to identify and address potential risks.
• Operate and monitor security systems, including CCTV, alarms, access control systems, radios, and other security equipment to ensure property protection.
• Investigate incidents and document findings by gathering information, reviewing surveillance footage, interviewing involved parties, and preparing accurate, detailed reports.
• Support emergency preparedness and response efforts, including fire alarms, evacuations, severe weather events, medical emergencies, and coordination with law enforcement and emergency responders.
• Provide exceptional guest service and operational support by assisting guests with directions and escorts, managing lost and found items, handling package deliveries, and supporting hotel operations as needed.

Skills

Customer service

Communication

De-escalation

Teamwork

Education

High school diploma or equivalent

Tools

CCTV

Access control systems

Incident reporting software

Job description

The Pfister Hotel in Milwaukee is seeking a part-time Security Officer to help maintain a safe, gracious environment for guests and associates. You will patrol, respond to incidents, and monitor life-safety systems with professionalism and discretion.

Responsibilities include conducting area inspections, reporting findings, and assisting with guest directions, lost-and-found items, and package deliveries. A high school diploma and strong communication skills are required; lifting up to 50 pounds