Evening Office Services & Mail Support Specialist

RRD; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off

Disability insurance

Life insurance

Tuition assistance

Parental leave

Employee discounts

Job summary

RRD in Boston seeks an Office Services Support to add value through reprographics, mail and back-office services for our client teams. This role handles daily tasks, logs, tickets, and intake functions in a fast-paced environment.

You will work with supervisors and clients to ensure deadlines are met, troubleshoot equipment, and maintain high service standards while handling confidential documents and interacting with multi-functional teams.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.
• Proven customer service skills.
• Good written and verbal communication, professional phone and email etiquette.
• Attention to detail with good organizational skills.
• Must meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive/confidential documents.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and know when to escalate.

Responsibilities

• Use logs for all office services work.
• Ensure job tickets are filled out before starting work.
• Perform office services including reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines/issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs on a regular basis.
• Load machines with paper, toner, and supplies.
• Answer phones, emails, and place service calls as needed.
• Interact with clients in person or remotely.
• Adhere to company and client policies and use resources cost-efficiently.

Skills

Customer service

Written communication

Verbal communication

Deadline management

Team player

Self-motivated

Problem solving

Ability to lift 50 lbs

Education

High school diploma or equivalent

Tools

Mail equipment

Digital reprographics

Job description

RRD in Boston seeks an Office Services Support to add value through reprographics, mail and back-office services for our client teams. This role handles daily tasks, logs, tickets, and intake functions in a fast-paced environment.

You will work with supervisors and clients to ensure deadlines are met, troubleshoot equipment, and maintain high service standards while handling confidential documents and interacting with multi-functional teams.