Night Manager

About SVG; West Covina (CA); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

About SVG is seeking a Night Manager to oversee hotel operations during the overnight shift, with a focus on front office activities, night auditing, and maintaining guest and property safety.

Responsibilities include coordinating resort departments in the absence of supervision, addressing guest concerns and emergencies, welcoming guests and VIPs, supervising nightly housekeeping and F&B tasks, and producing management reports for strategic decisions.

Formación

• Bachelor’s degree in Hospitality Management, Business Management or related field.
• Experience as night manager in hospitality industry.
• Experience with front office management systems.
• Good communication and written skills.
• Excellent leadership skills.
• Ability to work independently as well as part of a team.
• Customer service skills.

Responsabilidades

• Overnight front office operations and night auditing.
• Guest and hotel safety and security during night shift.
• Communicate with managers and coordinate departments in absence of supervisors.
• Respond to guest complaints and emergencies, greet guests and VIPs.
• Supervise nightly housekeeping and Food & Beverage activities.
• Prepare reports for management decision-making.

Conocimientos

Communication skills

Leadership

Teamwork

Customer service

Educación

Bachelor’s degree in Hospitality/Business

Herramientas

Front office management systems

Descripción del empleo

The Night Manager is responsible for all hotel operations during overnight shift hours, focusing on front office operations, night auditing, guest and hotel safety/security and generally ensuring a professional and high-quality service at all times. Duties include communicating with all managers, coordinating resort departments in the absence of supervisory personnel, responding to guest complaints and emergencies, greeting guests and VIPs, supervising nightly housekeeping and food & beverage activities, and preparing reports for management decision-making.

REQUIREMENTS:

• Good communication and written skills
• Excellent leadership skills
• Ability to work independently as well as part of a team
• Customer service skills

QUALIFICATIONS:

• Bachelor’s Degree in Hospitality Management, Business Management or a related field
• Experience in a night manager role within the hospitality industry
• Proven experience with front office management systems