Night Auditor / Front Desk Clerk

Cavalry Court; College Station (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Cavalry Court is seeking a Night Auditor to uphold standards and ensure a safe, seamless overnight guest experience. You will perform end-of-day audit procedures, post charges, balance transactions, and prepare for the morning shift, serving as the Manager on Duty during the night.

You will oversee overnight Front Desk operations, guest requests, housekeeping and maintenance coordination, and communicate with the incoming team to ensure a smooth handoff and consistent service excellence.

Responsibilities

• Perform accurate and efficient guest check-in and check-out procedures throughout the overnight shift.
• Complete all Night Audit functions, including closing the business day, running end-of-day reports, posting charges, balancing transactions, and verifying system accuracy.
• Reconcile daily hotel revenue, room charges, taxes, payments, and adjustments; resolve discrepancies before completing the audit.
• Verify reservations, room rates, payments, and guest folios are posted and balanced.
• Review room status, occupancy, and availability in the PMS for accuracy.
• Monitor arrivals, departures, in-house activity, no-shows, cancellations, and remaining inventory overnight.
• Process late arrivals, walk-ins, reservation changes, extensions, and other overnight guest requests.
• Review next day’s arrivals, departures, VIPs, special requests, room assignments for morning preparedness.
• Complete shift checklists, audit logs, and administrative tasks on time.
• Maintain a clean, organized Front Desk and lobby during the shift.
• Report operational or maintenance needs to the appropriate department.
• Assist with special projects, reports, and administrative tasks as assigned by Front Office leadership.
• Act as the overnight point of contact for guest and operational concerns when Front Office leadership is not present.
• Resolve guest and associate concerns using sound judgment; escalate as needed.
• Exercise independent judgment on overnight issues within policies.
• Support continuity of hotel operations by communicating issues needing management follow-up.
• Provide exceptional guest service by greeting and assisting guests proactively and professionally.
• Anticipate guest needs, address requests to ensure a seamless overnight experience.
• Coordinate wake-up calls and guest services such as transportation and luggage assistance.
• Provide accurate information on hotel services, amenities, hours, local attractions, and events.
• Assist guests with special requests while maintaining a personalized approach.
• Identify opportunities to prevent or resolve service failures; uphold Core Service Standards.

Job description

JOB SUMMARY

The Night Auditor is responsible for upholding company standards and ensuring satisfactory guest experience while executing all end-of-day audit procedures, reports, and preparations for the upcoming day. The Night Auditor serves as the acting Manager on Duty overnight and oversees all overnight housekeeping and engineering duties, including guest requests, maintenance concerns, and operational needs. The Night Auditor must be knowledgeable of and prepared to execute all hotel emergency, safety, and security procedures while maintaining accurate reporting and effective communication with the incoming team.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities

  • Perform accurate and efficient guest check-in and check-out procedures throughout the overnight shift.
  • Complete all Night Audit functions, including closing the business day, running required end-of-day reports, posting charges, balancing transactions, and verifying system accuracy.
  • Reconcile daily hotel revenue, room charges, taxes, payments, and adjustments, identifying and resolving discrepancies before completing the audit.
  • Verify that all reservations, room rates, payments, and guest folios are accurately posted and properly balanced.
  • Review and verify room status, occupancy, and availability to ensure accurate information within the property management system.
  • Monitor arrivals, departures, in-house activity, no-shows, cancellations, and remaining inventory throughout the overnight shift.
  • Process late arrivals, walk-ins, reservation changes, extensions, and other overnight guest requests.
  • Review the following day's arrivals, departures, VIPs, special requests, room assignments, and operational needs to ensure the property is prepared for the morning team.
  • Complete required shift checklists, audit documentation, logs, and administrative tasks accurately and on time.
  • Maintain a clean, organized, and guest‑ready Front Desk and lobby environment throughout the shift.
  • Monitor Front Desk supplies and equipment and report operational or maintenance needs to the appropriate department.
  • Assist with special projects, reports, and administrative tasks as assigned by Front Office leadership.

Managerial Responsibilities

• Act as the overnight point of contact for guest and operational concerns when Front Office leadership is not present.
• Resolve guest and associate concerns using sound judgment and problem-solving skills, escalating matters to appropriate leadership when necessary.
• Exercise appropriate independent judgment when addressing overnight operational issues while remaining within company policies and established procedures.
• Support the continuity of hotel operations by identifying and communicating issues requiring management follow-up.

Guest Services

• Provide exceptional guest service by greeting, engaging, and assisting guests in a courteous, professional, and proactive manner.
• Anticipate guest needs and proactively address requests to provide a seamless overnight experience.
• Complete wake-up calls and coordinate guest services, including transportation arrangements, luggage assistance, and other overnight requests.
• Provide accurate information regarding hotel services, amenities, operating hours, local attractions, dining options, directions, and current events.
• Assist guests with special requests and accommodations while maintaining a personalized and attentive approach.
• Identify opportunities to enhance the guest experience and prevent or resolve service failures.
• Consistently execute the company's Core Service Standards throughout all guest interactions.

Team Support and Training

• Participate in ongoing training and departmental meetings to maintain knowledge of hotel procedures, systems, service standards, and Night Audit responsibilities.
• Support Front Office and other overnight team members as needed to maintain efficient hotel operations.
• Provide thorough shift handoff information to the incoming Front