Night iSOC Coordinator - Real-Time Security & Interventions

Interfacesystems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Performance monthly bonus

Attendance bonus

Training provided

Job summary

Interfacesystems is seeking a Level 3 iSOC Coordinator for on-site work in our security operations center. You will manage live alerts, verify incidents with two-way audio/video, and coordinate rapid responses while maintaining calm, authoritative communication with customers and responders.

Starting pay is $22.00 per hour, with differential pay for evening, overnight, and weekends. Benefits begin Day 1, with enhanced vacation and bonus opportunities based on performance.

Qualifications

• High school diploma or GED equivalent required.
• Excellent communication and interpersonal skills are essential.
• Two years of customer service or dispatch experience preferred.

Responsibilities

• Perform remote security checks and virtual site tours.
• Communicate with customer locations using two-way audio/video.
• Verify alarms and respond with appropriate escalation or dispatch.
• Maintain accurate records in the system of record.
• Manage live audio interactions during incidents and inquiries.
• Generate detailed incident reports and follow up as needed.

Skills

Communication skills & interpersonal

Active listening

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interfacesystems is seeking a Level 3 iSOC Coordinator for on-site work in our security operations center. You will manage live alerts, verify incidents with two-way audio/video, and coordinate rapid responses while maintaining calm, authoritative communication with customers and responders.

Starting pay is $22.00 per hour, with differential pay for evening, overnight, and weekends. Benefits begin Day 1, with enhanced vacation and bonus opportunities based on performance.