Evening iSOC Coordinator — Remote Security & Incidents

Interface Security Systems LLC; Missouri; On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Performance bonus up to $1000 monthly

Attendance bonus up to $250 monthly (3

Full benefits from day 1

Paid time off: 3 weeks vacation and 10

Job summary

Interface Security Systems LLC is seeking a Level 3 iSOC Coordinator to manage real-time security responses, verify alarms, and conduct video verification while de-escalating incidents and communicating with customers and emergency personnel.

The role requires handling multiple security events with calm professionalism, providing remote security checks, and coordinating with police, fire, and medical responders as needed. Base pay starts at $22/hour with shift differentials and bonuses.

Qualifications

• Requires strong communication and interpersonal skills.
• Must be able to remain calm in high-pressure situations.
• Experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Conduct remote security checks and virtual tours of customer locations to identify vulnerabilities.
• Provide virtual security escorts during business opening/closing or on request.
• Communicate with customer sites using two-way audio/video technology and follow customer instructions.
• Verify alarm signals through phone calls and video, notify appropriate personnel.
• Dispatch and coordinate emergency services as required.
• Manage live audio interactions during incidents with clear, authoritative communication.
• Handle loitering, trespassing, and other incidents requiring de-escalation.
• Document all interactions and follow-up actions; generate incident reports.
• Maintain accurate records in the automation system.
• Assist with alarm support such as arming, disarming, and resetting alarms.

Skills

Excellent communication

Active listening

Calm under pressure

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Security Systems LLC is seeking a Level 3 iSOC Coordinator to manage real-time security responses, verify alarms, and conduct video verification while de-escalating incidents and communicating with customers and emergency personnel.

The role requires handling multiple security events with calm professionalism, providing remote security checks, and coordinating with police, fire, and medical responders as needed. Base pay starts at $22/hour with shift differentials and bonuses.