Night Guest Services Specialist — Flexible Hours & Perks

Tricoci University of Beauty Culture; Chicago (IL); On-site; USD 2,066,000 - 2,232,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

CEU access

Complimentary student clinic services

Product discounts

Career advancement opportunities

Dynamic work environment

Job summary

Tricoci University of Beauty Culture is seeking a Night Guest Service Representative to greet guests and students during evenings, answer program inquiries, and manage appointments with accuracy. You will play a key role in maintaining a positive campus experience and smooth night operations.

Ideal candidates will have a high school diploma, strong communication skills, and experience in customer service. Proficiency in Microsoft Office and CRM tools is a plus, with a flexible schedule including

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or guest relations preferred.
• Strong communication skills and ability to engage with a diverse audience.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office; familiarity with CRM tools is a plus.
• Positive attitude and commitment to excellent service.
• Availability to work night shifts, including evenings and weekends as required.

Responsibilities

• Greet and assist guests and students during night shifts.
• Field incoming phone calls and respond to inquiries about programs and services.
• Schedule and confirm appointments efficiently.
• Maintain accurate records of guest interactions and appointments.
• Promptly address guest concerns to ensure satisfaction.
• Collaborate with team members to maintain smooth evening operations.
• Complete administrative duties to support the guest experience.

Skills

Customer service

Communication

Multitasking

Organizational skills

Night shift availability

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM tools

Job description

Tricoci University of Beauty Culture is seeking a Night Guest Service Representative to greet guests and students during evenings, answer program inquiries, and manage appointments with accuracy. You will play a key role in maintaining a positive campus experience and smooth night operations.

Ideal candidates will have a high school diploma, strong communication skills, and experience in customer service. Proficiency in Microsoft Office and CRM tools is a plus, with a flexible schedule including