Guest Service Pro — Flexible Hours & Employee Discounts

Tricoci University of Beauty Culture; Peoria (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

CEU Classes

Complimentary Student Clinic Services

Product Discounts

Career Advancement

Dynamic Work Environment

Job summary

Tricoci University of Beauty Culture is seeking a friendly Guest Service Representative to greet guests and students on campus in Peoria, IL. You will handle calls and emails, provide program information, and schedule beauty services and consultations.

Ideal candidates have strong communication and customer service skills, along with proficiency in Microsoft Office and basic CRM familiarity. Flexible scheduling and opportunities for growth are offered in a collaborative campus environment.

Qualifications

• High school diploma or equivalent; additional training in hospitality or customer service is a plus.

Responsibilities

• Greet and assist guests and students in a courteous and professional manner
• Manage incoming phone calls and emails, providing information about our programs and services
• Schedule and confirm appointments for beauty services and student consultations
• Maintain accurate records of guest interactions and appointments
• Resolve guest inquiries and concerns efficiently and effectively
• Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery
• Support administrative tasks as needed to enhance guest experience and operational efficiency

Skills

Customer service

Communication

Microsoft Office

CRM systems

Education

High school diploma

Tools

Microsoft Office Suite

CRM systems

Job description

Tricoci University of Beauty Culture is seeking a friendly Guest Service Representative to greet guests and students on campus in Peoria, IL. You will handle calls and emails, provide program information, and schedule beauty services and consultations.

Ideal candidates have strong communication and customer service skills, along with proficiency in Microsoft Office and basic CRM familiarity. Flexible scheduling and opportunities for growth are offered in a collaborative campus environment.