Guest Service Representative - Nights

Tricoci University of Beauty Culture; Libertyville (IL); Hybrid; USD 20,664 - 22,317; Part time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Complimentary Services at our Student Clinic

Product Discounts

Opportunities for Career Advancement

Job summary

Tricoci University of Beauty Culture is looking for a Night Shift Guest Service Representative in Libertyville, Illinois. This role involves providing exceptional customer service during evening hours, assisting guests and students, managing appointments, and resolving concerns. Candidates should have a high school diploma, customer service experience, and availability for night shifts, including weekends. Employees enjoy generous paid time off, 401K plans, and professional growth opportunities along with employee discounts on beauty services.

Qualifications

• Experience in customer service or guest relations preferred, especially in evening or flexible shifts.
• Availability to work night shifts including evenings and weekends as required.
• Proficiency with Microsoft Office and familiarity with CRM systems is advantageous.

Responsibilities

• Greet and assist guests and students professionally and warmly during night hours.
• Handle incoming calls and inquiries related to our programs, services, and appointments.
• Schedule, confirm, and manage appointments for evening beauty services and consultations.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Positive attitude

Ability to work independently

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Join Tricoci University as a Night Shift Guest Service Representative

Tricoci University of Beauty Culture is dedicated to providing quality beauty education while fostering an engaging and supportive environment for students and guests. We aim to empower our students with the skills necessary to excel in the beauty industry.

Position Overview

As a Night Shift Guest Service Representative, you will be the primary point of contact for guests and students during evening hours. Your role is vital in ensuring exceptional customer service and smooth operations during the night shift, creating a welcoming and efficient environment.

Key Responsibilities

• Greet and assist guests and students professionally and warmly during night hours
• Handle incoming calls and inquiries related to our programs, services, and appointments
• Schedule, confirm, and manage appointments for evening beauty services and consultations
• Maintain accurate records of guest interactions and appointments
• Address and resolve guest concerns promptly and courteously
• Collaborate with the night team to ensure smooth and efficient operations
• Perform administrative and support tasks as required during the night shift

Why Work With Us?

• Be part of a respected institution focused on beauty education and student success
• Work during night hours with a supportive and professional team
• Flexible scheduling that accommodates your availability
• Opportunities for professional growth and development in the beauty industry
• Access employee discounts on beauty services and products

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

Qualifications

• High school diploma or equivalent; additional training in customer service or hospitality is a plus
• Experience in customer service or guest relations preferred, especially in evening or flexible shifts
• Strong communication and interpersonal skills
• Excellent organizational abilities and multitasking skills
• Proficiency with Microsoft Office and familiarity with CRM systems is advantageous
• Positive attitude and ability to work independently during night hours
• Availability to work night shifts including evenings and weekends as required

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.