Guest Service Representative - Nights

Tricoci University of Beauty Culture; Chicago (IL); On-site; USD 2,066,000 - 2,232,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

CEU access

Complimentary student clinic services

Product discounts

Career advancement opportunities

Dynamic work environment

Job summary

Tricoci University of Beauty Culture is seeking a Night Guest Service Representative to greet guests and students during evenings, answer program inquiries, and manage appointments with accuracy. You will play a key role in maintaining a positive campus experience and smooth night operations.

Ideal candidates will have a high school diploma, strong communication skills, and experience in customer service. Proficiency in Microsoft Office and CRM tools is a plus, with a flexible schedule including

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or guest relations preferred.
• Strong communication skills and ability to engage with a diverse audience.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office; familiarity with CRM tools is a plus.
• Positive attitude and commitment to excellent service.
• Availability to work night shifts, including evenings and weekends as required.

Responsibilities

• Greet and assist guests and students during night shifts.
• Field incoming phone calls and respond to inquiries about programs and services.
• Schedule and confirm appointments efficiently.
• Maintain accurate records of guest interactions and appointments.
• Promptly address guest concerns to ensure satisfaction.
• Collaborate with team members to maintain smooth evening operations.
• Complete administrative duties to support the guest experience.

Skills

Customer service

Communication

Multitasking

Organizational skills

Night shift availability

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM tools

Job description

Join Tricoci University as a Night Guest Service Representative!

About Tricoci University:

Tricoci University of Beauty Culture is dedicated to providing premier beauty education. We strive to foster an engaging and supportive environment that empowers students to succeed in the beauty industry.

Position Overview:

As a Night Guest Service Representative, you will be a key member of our team during evening hours, ensuring guests and students receive outstanding service. Your role is vital in supporting the evening operations and maintaining a positive experience for all campus visitors.

Key Responsibilities:

• Greet and assist guests and students in a courteous, professional manner during night shifts
• Field incoming phone calls and respond to inquiries about our programs and services
• Schedule and confirm appointments efficiently
• Maintain accurate records of guest interactions and appointments
• Promptly address guest concerns to ensure satisfaction
• Collaborate with team members to maintain smooth evening operations
• Complete administrative duties as assigned to support the guest experience

Why Work With Us?

• Be part of a respected institution with a focus on quality education and student success
• Experience a supportive and collaborative work environment
• Access professional development and growth opportunities
• Enjoy flexible night shifts that balance work and personal life
• Receive discounts on beauty services and products

Requirements

Qualifications:

• High school diploma or equivalent; additional training in hospitality or customer service preferred
• Experience in customer service or guest relations is desired
• Strong communication skills and ability to engage with a diverse audience
• Excellent organizational and multitasking skills
• Proficient in Microsoft Office; familiarity with CRM tools is a plus
• Positive attitude and commitment to excellent service
• Availability to work night shifts, including evenings and weekends as required

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description May Be Written With The Assistance AI

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.