Guest Service Representative -Night

Tricoci University of Beauty Culture; Indianapolis (IN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

CEU Classes

Complimentary Services at our Student

Product Discounts

Career Advancement

Rewarding and Dynamic Work Environment

Job summary

Tricoci University of Beauty Culture in Indianapolis, IN is seeking a Night Guest Service Representative to provide outstanding support to students and guests during evening hours. You will greet visitors, answer inquiries, schedule appointments, and maintain accurate records in a fast-paced campus environment.

This role emphasizes friendly communication, strong organizational skills, and teamwork. You’ll collaborate with staff to ensure smooth night operations, assist with administrative tasks,

Qualifications

• High school diploma or equivalent; hospitality or customer service training is a plus.
• Experience in customer service or guest relations preferred.
• Excellent communication and ability to connect with diverse clients.
• Strong organizational skills and multitasking ability.
• Proficiency in Microsoft Office; CRM experience advantageous.
• Positive attitude and commitment to exceptional service.
• Able to work night shifts, including weekdays and weekends.

Responsibilities

• Greet students and guests warmly, providing assistance and information as needed.
• Manage incoming phone calls and respond to inquiries about services and programs.
• Schedule and confirm beauty service appointments effectively.
• Maintain accurate documentation of guest interactions and service details.
• Resolve any concerns or requests from guests promptly and courteously.
• Collaborate with team members to ensure smooth operations during the night shift.
• Perform administrative duties to support overall guest services and operations as needed.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

CRM software

Positive attitude

Night shifts

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Step into the Role of Night Guest Service Representative at Tricoci University!

About Tricoci University:

Tricoci University of Beauty Culture stands at the forefront of beauty education, committed to providing an exceptional learning environment for our students. We prioritize excellent service and strive to create unforgettable experiences for everyone who visits our campus.

Position Overview:

As a Night Guest Service Representative, your primary responsibility is to ensure that students and guests receive outstanding support and service during evening hours. With your friendly demeanor and exceptional customer service skills, you will create a warm and welcoming atmosphere for all who enter.

Key Responsibilities:

• Greet students and guests warmly, providing assistance and information as needed
• Manage incoming phone calls and respond to inquiries about our services and programs
• Schedule and confirm beauty service appointments effectively
• Maintain accurate documentation of guest interactions and service details
• Resolve any concerns or requests from guests promptly and courteously
• Collaborate with team members to ensure smooth operations during the night shift
• Perform administrative duties to support overall guest services and operations as needed

Why Work With Us?

• Be part of a well-regarded institution focused on beauty education and student success
• Experience a collaborative and supportive work environment
• Opportunities for professional development and career advancement in the beauty industry
• Flexible hours that promote work-life balance, specifically tailored for night shifts
• Exclusive employee discounts on beauty services and products
• Monday thru Friday 5:00-10:00pm est

Qualifications:

• High school diploma or equivalent; additional training in hospitality or customer service is a plus
• Previous experience in customer service or guest relations is preferred
• Excellent communication skills and ability to connect with a diverse clientele
• Strong organizational skills with the ability to multitask effectively
• Proficient in Microsoft Office Suite; familiarity with CRM software is advantageous
• A positive attitude and a commitment to delivering exceptional service
• Availability for night shifts, including weekdays and weekends as needed

Benefits:

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.