Guest Service Specialist – Beauty Campus

Tricoci University; Libertyville (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Access to Continuing Education Units (

CEU Classes)

Complimentary Services at our Student/

Job summary

Tricoci University is seeking a Guest Service Representative to be the first point of contact for guests and students, delivering courteous and professional assistance throughout campus visits.

You will greet guests, handle inquiries, schedule appointments, and maintain records to ensure a seamless experience; collaboration with multiple departments will be essential to sustain smooth operations.

Qualifications

• High school diploma or equivalent; additional education or training in customer service or hospitality is a plus.
• Previous experience in customer service or guest relations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to multitask effectively.
• Proficiency with Microsoft Office Suite; familiarity with CRM software is advantageous.
• Positive attitude and a commitment to providing outstanding service.

Responsibilities

• Greet and welcome guests and students with a friendly and professional demeanor.
• Answer incoming phone calls and respond to email inquiries about programs and services.
• Schedule and confirm appointments for beauty services and student consultations.
• Maintain accurate records of client and guest interactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Work collaboratively with team members and other departments to ensure smooth operations.
• Assist with administrative tasks as needed to support guest services.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Tricoci University is seeking a Guest Service Representative to be the first point of contact for guests and students, delivering courteous and professional assistance throughout campus visits.

You will greet guests, handle inquiries, schedule appointments, and maintain records to ensure a seamless experience; collaboration with multiple departments will be essential to sustain smooth operations.