Guest Service Representative - evenings

Tricoci University of Beauty Culture; Glendale Heights (IL); On-site; USD 20,664 - 22,317; Part time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Access to Continuing Education Units (CEU) Classes

Complimentary Services at our Student Clinic

Product Discounts

Opportunities for Career Advancement

Dynamic Work Environment

Job summary

A beauty education institution in Glendale Heights is seeking a Guest Service Representative for evening shifts. The role involves greeting guests, handling inquiries, scheduling appointments, and ensuring customer satisfaction. Preferred qualifications include a high school diploma and previous customer service experience. This position offers benefits like generous paid time off and opportunities for professional growth.

Qualifications

• Previous experience in customer service or guest relations is highly desirable.
• Strong communication and interpersonal skills to connect with a diverse clientele.
• A positive attitude and a strong commitment to delivering exceptional customer service.

Responsibilities

• Greet guests and students with a friendly demeanor.
• Handle phone calls and inquiries promptly.
• Schedule and confirm appointments for beauty services.

Skills

Customer service experience

Strong communication skills

Organizational skills

Interpersonal skills

Multitasking ability

Education

High school diploma or equivalent

Education in hospitality or customer service

Tools

Microsoft Office Suite

CRM software

Job description

Overview

Join Our Evening Team as a Guest Service Representative at Tricoci University. As an Evening Guest Service Representative, you will be the voice of Tricoci University during evening hours, delivering exceptional customer service and creating a warm, inviting atmosphere for guests and students.

About Tricoci University: Tricoci University of Beauty Culture is dedicated to excellence in beauty education, providing students with the tools and knowledge to succeed in their careers. Our mission is to foster a welcoming environment that enhances the learning experience for students and delivers outstanding service to our guests.

Responsibilities

• Greet guests and students with a friendly demeanor as they arrive or contact us
• Handle phone calls and inquiries promptly, providing detailed information about our programs and services
• Schedule and confirm appointments for beauty services and educational tours
• Maintain accurate records and detailed documentation of guest interactions
• Resolve guest concerns and feedback in a professional and timely manner
• Collaborate with staff to ensure a smooth operation and a high level of guest satisfaction
• Assist with various administrative tasks to support evening operations

Qualifications

• High school diploma or equivalent; additional education in hospitality or customer service is preferred
• Previous experience in customer service or guest relations is highly desirable
• Strong communication and interpersonal skills to connect with a diverse clientele
• Excellent organizational skills with the ability to multitask effectively
• Proficiency in Microsoft Office Suite; familiarity with CRM software is a plus
• A positive attitude and a strong commitment to delivering exceptional customer service
• Schedule: Monday through Friday 5:00-10:00pm CST

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

Salary range: $15.00–$16.20/hr. Actual pay will be adjusted based on factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.