Guest Service Representative

Tricoci University of Beauty Culture; Peoria (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

CEU Classes

Complimentary Student Clinic Services

Product Discounts

Career Advancement

Dynamic Work Environment

Job summary

Tricoci University of Beauty Culture is seeking a friendly Guest Service Representative to greet guests and students on campus in Peoria, IL. You will handle calls and emails, provide program information, and schedule beauty services and consultations.

Ideal candidates have strong communication and customer service skills, along with proficiency in Microsoft Office and basic CRM familiarity. Flexible scheduling and opportunities for growth are offered in a collaborative campus environment.

Qualifications

• High school diploma or equivalent; additional training in hospitality or customer service is a plus.

Responsibilities

• Greet and assist guests and students in a courteous and professional manner
• Manage incoming phone calls and emails, providing information about our programs and services
• Schedule and confirm appointments for beauty services and student consultations
• Maintain accurate records of guest interactions and appointments
• Resolve guest inquiries and concerns efficiently and effectively
• Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery
• Support administrative tasks as needed to enhance guest experience and operational efficiency

Skills

Customer service

Communication

Microsoft Office

CRM systems

Education

High school diploma

Tools

Microsoft Office Suite

CRM systems

Job description

Join Our Team as a Guest Service Representative at Tricoci University!

About Tricoci University:

Tricoci University of Beauty Culture is a top-tier institution focused on beauty education, dedicated to providing students with the skills necessary for success in the beauty industry. We pride ourselves on our commitment to excellence in both education and service.

Position Overview:

As a Guest Service Representative, you will be the friendly face of Tricoci University, responsible for delivering exceptional customer service to students and guests. Your role is critical in ensuring a welcoming and positive atmosphere for all visitors to our campus.

Key Responsibilities:

• Greet and assist guests and students in a courteous and professional manner
• Manage incoming phone calls and emails, providing information about our programs and services
• Schedule and confirm appointments for beauty services and student consultations
• Maintain accurate records of guest interactions and appointments
• Resolve guest inquiries and concerns efficiently and effectively
• Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery
• Support administrative tasks as needed to enhance guest experience and operational efficiency

Why Work With Us?

• Become part of a respected institution committed to student success and quality education
• Thrive in a supportive work environment that values teamwork and collaboration
• Opportunities for professional development and career growth within the beauty industry
• Flexible hours that support work-life balance
• Enjoy discounts on beauty products and services as an employee

Requirements:

• High school diploma or equivalent; additional training in hospitality or customer service is a plus
• Prior experience in customer service or guest relations is highly desirable
• Strong communication skills and the ability to connect with a diverse audience
• Excellent organizational skills and the capacity to manage multiple tasks effectively
• Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial
• A positive disposition and dedication to providing outstanding service
• Availability for flexible scheduling, including weekends and evenings as needed

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.