Night Front Office Supervisor - Guest Experience & Ops

Moxy NYC East Village; New York (NY); On-site; USD 66,000 - 67,000; Full time

Job summary

Hotel Orrington is seeking an Assistant Front Office Manager to ensure smooth front desk operations and to direct the Front Office in the absence of the Front Office Manager. The role emphasizes leadership, staff supervision, and maintaining service standards throughout the guest journey.

Responsibilities include assisting in hiring, training, daily supervision, and enforcing procedures while ensuring timely payments and guest satisfaction.

Qualifications

• Previous experience in a similar position is required.
• Minimum of 1 year of supervisory experience.
• Ability to work evenings, nights, and weekends.
• Computer skills including Word and Excel.
• Clear concise written and verbal communication skills.
• Strong organizational skills.
• Excellent interpersonal skills.

Responsibilities

• Assist the Front Office Manager in setting up training tools, job descriptions, standards and procedures.
• Assist in selecting, hiring, and training Front Office staff to meet service standards.
• Supervise, organize, direct, and coordinate Front Office staff and activities.
• Conduct daily inspections of Front Office sections to ensure standard adherence.
• Ensure consistency of guest service from reservation to departure.
• Monitor guests’ credit status and follow up on pending payments.

Skills

Organizational skills

Interpersonal skills

Written and verbal communication

Supervisory experience

Tools

Word

Excel

Job description

Hotel Orrington is seeking an Assistant Front Office Manager to ensure smooth front desk operations and to direct the Front Office in the absence of the Front Office Manager. The role emphasizes leadership, staff supervision, and maintaining service standards throughout the guest journey.

Responsibilities include assisting in hiring, training, daily supervision, and enforcing procedures while ensuring timely payments and guest satisfaction.