Guest Experience Front Office Leader

Crowne-Plaza-Hotel-; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Job summary

OTH Hotels Resorts is seeking a Front Office Manager to lead the front desk team, ensure exceptional guest service, and coordinate cross-department operations. The role emphasizes guest relations, smooth check-in/check-out, and alignment with brand standards in a fast-paced hotel setting.

The position requires 3–5+ years of front office experience in a hotel or resort, bachelor’s in hospitality management, and a flexible schedule including nights and weekends. Fully property-based role on site.

Qualifications

• Bachelor’s degree in hospitality management or related field preferred.
• 3–5+ years of hotel front office experience with supervisory responsibilities.

Responsibilities

• Supervise front desk team to ensure smooth check-in/check-out and guest satisfaction.
• Maintain room availability, reservations, and occupancy monitoring.
• Coordinate with housekeeping and maintenance for timely room readiness.
• Uphold brand standards across all front office operations.
• Drive revenue through upselling and accurate financial reporting.

Skills

Leadership

Customer Service

Conflict Resolution

Financial & Ops Management

Multitasking

Communication

Attention to Detail

PMS Proficiency

Decision Making

Education

Bachelor's degree in Hospitality Management

Tools

PMS

Job description

OTH Hotels Resorts is seeking a Front Office Manager to lead the front desk team, ensure exceptional guest service, and coordinate cross-department operations. The role emphasizes guest relations, smooth check-in/check-out, and alignment with brand standards in a fast-paced hotel setting.

The position requires 3–5+ years of front office experience in a hotel or resort, bachelor’s in hospitality management, and a flexible schedule including nights and weekends. Fully property-based role on site.