Night Front Desk Manager - Guest Experience & Revenue

White Lodging; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

White Lodging is seeking a Front Office Supervisor to assist the Front Office Manager and supervise daily staff, ensuring efficient check-in/check-out, guest satisfaction, and strong financial performance for the department.

The role involves directing front desk operations, overseeing night audits, and maintaining adherence to policies, procedures, and standards to deliver exceptional service.

Qualifications

• Minimum 2 year college degree required.
• Experience in similar leadership role required.

Responsibilities

• Performs all duties at the Front Desk as necessary.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.

Skills

Front Desk operations

Financial management

Problem solving

Conflict management

Education

Two-year college degree

Job description

White Lodging is seeking a Front Office Supervisor to assist the Front Office Manager and supervise daily staff, ensuring efficient check-in/check-out, guest satisfaction, and strong financial performance for the department.

The role involves directing front desk operations, overseeing night audits, and maintaining adherence to policies, procedures, and standards to deliver exceptional service.