Front Desk Operations Leader - Guest Experience

DoubleTree by Hilton Pittsburgh Green Tree; Rook (PA); On-site; USD 36,000 - 60,000; Full time

Job summary

OTH Hotels Resorts is seeking a Front Office Supervisor to manage front desk operations and support the Front Office Manager in delivering exceptional guest service. This role supervises front desk agents, concierge, and bell staff, ensuring smooth check-in/check-out and adherence to brand standards.

The position involves shift-based scheduling, including nights, weekends, and holidays, with frequent guest interaction.

Qualifications

• Front desk or hospitality operations experience required; supervisory experience preferred.
• Strong leadership and guest-service orientation essential.
• Familiar with hotel management systems and daily front desk operations.

Responsibilities

• Lead and supervise front desk agents, concierge, and bell staff.
• Ensure smooth check-in/check-out processes and accurate room assignments.
• Coordinate with housekeeping to maintain room readiness and inventory.
• Prepare operational reports and maintain front office documentation.
• Communicate across departments to sustain a cohesive guest experience.

Skills

Leadership

Customer Service

Communication

Problem Solving

Multitasking

Attention to Detail

Organizational Skills

Decision Making

Education

High School Diploma

Hospitality Degree Preferred

Tools

Opera

Fidelio

Job description

OTH Hotels Resorts is seeking a Front Office Supervisor to manage front desk operations and support the Front Office Manager in delivering exceptional guest service. This role supervises front desk agents, concierge, and bell staff, ensuring smooth check-in/check-out and adherence to brand standards.

The position involves shift-based scheduling, including nights, weekends, and holidays, with frequent guest interaction.