Front Office Manager: Guest Experience Leader

GetHired, Inc.; Springdale (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Residence Inn is seeking a Front Office Manager responsible for directing front desk, reservations and guest services. The role oversees check-in/check-out, payments, guest information, and shift reports while maintaining service standards.

The candidate should have at least one year in front desk supervision, strong communication skills, a flexible schedule, and a valid drivers license. Proficiency with hotel software and MS Office is expected.

Qualifications

• Minimum one year of front desk supervisor experience.
• Experience handling cash, accounting procedures and general administrative tasks.
• Bachelors degree preferred in Hotel Management or Hospitality Management.
• Knowledge of word processing, spreadsheets, and hotel management systems.
• Excellent verbal and written communication; flexible schedule.
• Valid drivers license; fluent in English.

Responsibilities

• Check-in/Check-out hotel guests.
• Process payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for management.
• Ensure front desk staff know guest service standards and are trained.
• Create and distribute team member schedules.
• Represent the hotel professionally and knowledgeably.
• Resolve guest problems quickly and courteously.
• Maintain a clean, safe, and inviting environment.
• Maintain friendly, attentive interactions with guests and staff.
• Promote team-oriented environment through development and motivation.
• Maintain open communication with employees and department heads.

Skills

Front desk supervision

Cash handling

Communication skills

Flexible schedule

Valid drivers license

Fluent in English

Education

Bachelors degree in Hotel/Hospitality Management

Tools

Hotel management software

Word processing & spreadsheets

Job description

Residence Inn is seeking a Front Office Manager responsible for directing front desk, reservations and guest services. The role oversees check-in/check-out, payments, guest information, and shift reports while maintaining service standards.

The candidate should have at least one year in front desk supervision, strong communication skills, a flexible schedule, and a valid drivers license. Proficiency with hotel software and MS Office is expected.