Night Front Office Supervisor | Guest-Centric Luxury Hotel

Hollybank Trustees Ltd; Cork (PA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Staff dining facilities

Staff parking

Company funded educational programs

Discount on dining up to 50%

Accommodation discounts for family and

Spa discounts and products

Health club access

Wellness program

Rewards and recognition

Job summary

Fota Island Resort is seeking a hands-on Night Supervisor to lead the night team and ensure seamless overnight operations. The role covers Front Office, concierge and hotel services, delivering relaxing and high-quality guest experiences during the night shift.

You will support the Night Manager, manage guest inquiries, and maintain standards across public areas, while upholding SOPs and core service values of the hotel.

Qualifications

• Full clean driver’s licence.
• Experience using hotel operating systems such as Opera and Micros is desirable.
• Previous hospitality experience, particularly within a 4 or 5-star hotel, is desirable.
• Previous experience in a hotel, Front Office, concierge or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to remain calm, professional and organised during busy periods.
• Strong attention to detail and ability to prioritise tasks.
• Confident handling guest queries, requests and complaints.
• Ability to work independently while also supporting the wider Night Team.

Responsibilities

• Provide a warm, friendly and professional service to all guests throughout the night.
• Support the smooth running of the hotel during the night shift and assist the Night Manager with the supervision of nightly operations.
• Assist with Front Office duties including guest check-in and check-out, room queries, telephone enquiries and guest requests.
• Maintain a strong knowledge of the hotel, its facilities, services, events and daily activity in order to provide accurate information to guests.
• Complete regular walk-arounds of the hotel, public areas, accommodation areas and wider resort, ensuring standards of presentation, cleanliness and guest comfort are maintained throughout the night.
• Ensure public areas, entrances, meeting rooms and guest areas remain clean, tidy and presentable.
• Complete nightly Front Office checklists, reports and handovers.
• Assist with night audit procedures and ensure relevant reports are completed and distributed correctly.
• Assist with concierge duties including luggage assistance, guest requests, room drops and arranging taxis or other transport.
• Assist with meeting room set-ups and ensure function and meeting spaces are prepared for the following day's business.
• Assist with room service preparation and delivery where required.
• Support the Residents' Bar and Food & Beverage areas when required.
• Liaise closely with Front Office, Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience.
• Be fully aware of the daily status of the hotel, including occupancy, arrivals, departures, functions, events and relevant handover information.
• Lead by example, demonstrating a warm and welcoming approach to guests and encouraging a strong team ethos across departments.
• Follow all hotel SOPs, policies and procedures and ensure consistently high standards of service.
• Complete any other reasonable duties required to support the smooth operation of the hotel during the night.

Skills

Excellent communication

Interpersonal skills

Calm under pressure

Attention to detail

Guest query handling

Team collaboration

Independent work

Tools

Opera

Micros

Job description

Fota Island Resort is seeking a hands-on Night Supervisor to lead the night team and ensure seamless overnight operations. The role covers Front Office, concierge and hotel services, delivering relaxing and high-quality guest experiences during the night shift.

You will support the Night Manager, manage guest inquiries, and maintain standards across public areas, while upholding SOPs and core service values of the hotel.