Night Auditor - Guest Experience Lead

Island Hospitality Management; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare

Vision Insurance

401(k) matching

Free room nights

Employee discounts

Paid time off

Wellness program

Referral bonuses

Job summary

Island Hospitality Management is seeking a Night Auditor to oversee front desk operations and serve as a reference for guests and vendors. The role requires professionalism, strong communication, and the ability to work in a fast-paced environment.

Flexible scheduling may be needed to meet guest demand. You will check guests in and out, handle payments, provide information, and generate shift reports for management.

Qualifications

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Responsibilities

• Manage front desk operations and guest inquiries.
• Maintain professional communication with guests and vendors.
• Process payments per hotel requirements.
• Prepare shift reports for management.

Skills

Team player

Problem solving

Security awareness

Independent work

Guest service

Job description

Island Hospitality Management is seeking a Night Auditor to oversee front desk operations and serve as a reference for guests and vendors. The role requires professionalism, strong communication, and the ability to work in a fast-paced environment.

Flexible scheduling may be needed to meet guest demand. You will check guests in and out, handle payments, provide information, and generate shift reports for management.