Night Supervisor- Front Office

Hollybank Trustees Ltd; Cork (PA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Staff dining facilities

Staff parking

Company funded educational programs

Discount on dining up to 50%

Accommodation discounts for family and

Spa discounts and products

Health club access

Wellness program

Rewards and recognition

Job summary

Fota Island Resort is seeking a hands-on Night Supervisor to lead the night team and ensure seamless overnight operations. The role covers Front Office, concierge and hotel services, delivering relaxing and high-quality guest experiences during the night shift.

You will support the Night Manager, manage guest inquiries, and maintain standards across public areas, while upholding SOPs and core service values of the hotel.

Qualifications

• Full clean driver’s licence.
• Experience using hotel operating systems such as Opera and Micros is desirable.
• Previous hospitality experience, particularly within a 4 or 5-star hotel, is desirable.
• Previous experience in a hotel, Front Office, concierge or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to remain calm, professional and organised during busy periods.
• Strong attention to detail and ability to prioritise tasks.
• Confident handling guest queries, requests and complaints.
• Ability to work independently while also supporting the wider Night Team.

Responsibilities

• Provide a warm, friendly and professional service to all guests throughout the night.
• Support the smooth running of the hotel during the night shift and assist the Night Manager with the supervision of nightly operations.
• Assist with Front Office duties including guest check-in and check-out, room queries, telephone enquiries and guest requests.
• Maintain a strong knowledge of the hotel, its facilities, services, events and daily activity in order to provide accurate information to guests.
• Complete regular walk-arounds of the hotel, public areas, accommodation areas and wider resort, ensuring standards of presentation, cleanliness and guest comfort are maintained throughout the night.
• Ensure public areas, entrances, meeting rooms and guest areas remain clean, tidy and presentable.
• Complete nightly Front Office checklists, reports and handovers.
• Assist with night audit procedures and ensure relevant reports are completed and distributed correctly.
• Assist with concierge duties including luggage assistance, guest requests, room drops and arranging taxis or other transport.
• Assist with meeting room set-ups and ensure function and meeting spaces are prepared for the following day's business.
• Assist with room service preparation and delivery where required.
• Support the Residents' Bar and Food & Beverage areas when required.
• Liaise closely with Front Office, Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience.
• Be fully aware of the daily status of the hotel, including occupancy, arrivals, departures, functions, events and relevant handover information.
• Lead by example, demonstrating a warm and welcoming approach to guests and encouraging a strong team ethos across departments.
• Follow all hotel SOPs, policies and procedures and ensure consistently high standards of service.
• Complete any other reasonable duties required to support the smooth operation of the hotel during the night.

Skills

Excellent communication

Interpersonal skills

Calm under pressure

Attention to detail

Guest query handling

Team collaboration

Independent work

Tools

Opera

Micros

Job description

Location: On site / Fota Island Resort
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

Night Supervisor – Fota Island Resort

Fota Island Resort is currently recruiting for a Night Supervisor to join our dedicated Night Team.

This is a varied role suited to someone who enjoys working in a guest-focused environment during the night shift. The Night Supervisor will support the smooth running of the hotel overnight, ensuring our guests receive the highest level of service while assisting with Front Office, concierge and general hotel operations.

Staff Benefits Include:

• Company Funded Educational Programs
• Discount on Dining options of up to 50%
• Reduction on accommodation for family and friends
• Discount for Spa treatments and products
• Use of Health Clubs
• Service Awards
• Wellness Program
• Rewards and Recognition Program
• Staff Dining Facilities
• Staff Parking

What We Are Looking For:

• Full clean driver's licence.
• Experience using hotel operating systems such as Opera and Micros is desirable.
• Previous hospitality experience, particularly within a 4 or 5-star hotel, is desirable
• Previous experience in a hotel, Front Office, concierge or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to remain calm, professional and organised during busy periods.
• Strong attention to detail and ability to prioritise tasks.
• Confident handling guest queries, requests and complaints.
• Ability to work independently while also supporting the wider Night Team.
• Good knowledge of hotel operations and guest service standards.
• High standard of verbal and written communication.
• Flexibility to work night shifts across a seven-day roster.
• Full clean driver's licence.
• Experience using hotel operating systems such as Opera and Micros is desirable.
• Previous hospitality experience, particularly within a 4 or 5-star hotel, is desirable.

Responsibilities:

• Provide a warm, friendly and professional service to all guests throughout the night.
• Support the smooth running of the hotel during the night shift and assist the Night Manager with the supervision of nightly operations.
• Assist with Front Office duties including guest check-in and check-out, room queries, telephone enquiries and guest requests.
• Maintain a strong knowledge of the hotel, its facilities, services, events and daily activity in order to provide accurate information to guests.
• Complete regular walk-arounds of the hotel, public areas, accommodation areas and wider resort, ensuring standards of presentation, cleanliness and guest comfort are maintained throughout the night.
• Ensure public areas, entrances, meeting rooms and guest areas remain clean, tidy and presentable.
• Complete nightly Front Office checklists, reports and handovers.
• Assist with night audit procedures and ensure relevant reports are completed and distributed correctly.
• Assist with concierge duties including luggage assistance, guest requests, room drops and arranging taxis or other transport.
• Assist with meeting room set-ups and ensure function and meeting spaces are prepared for the following day's business.
• Assist with room service preparation and delivery where required.
• Support the Residents' Bar and Food & Beverage areas when required.
• Liaise closely with Front Office, Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience.
• Be fully aware of the daily status of the hotel, including occupancy, arrivals, departures, functions, events and relevant handover information.
• Lead by example, demonstrating a warm and welcoming approach to guests and encouraging a strong team ethos across departments.
• Follow all hotel SOPs, policies and procedures and ensure consistently high standards of service.
• Complete any other reasonable duties required to support the smooth operation of the hotel during the night.

The ideal candidate will be a hands-on, guest-focused supervisor who is comfortable moving between Front Office, concierge and general hotel duties and who takes pride in ensuring the hotel is ready for both our overnight guests and the following day's operation.