Front Desk Supervisor | Guest Experience Leader

Island Hospitality Management; Fort Lauderdale (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Transit & parking benefits

Pet Insurance

Paid Time Off

Employee Assistance Program

Wellness subscriptions

Paid Sick Leave

Family Leave

401(k) Retirement plan

Job summary

Island Hospitality Management is seeking a Full-time Front Desk Supervisor to lead the front desk team and ensure guest satisfaction and quality standards are met. You will plan and supervise a diverse workforce, acting as a key reference for team members, vendors, and guests.

The role may require flexible scheduling, including two Night Audit shifts per week, with changes based on occupancy and needs. Training and career growth opportunities are available with a comprehensive benefits package.

Qualifications

• Team player with initiative and achievement mindset.
• Strong problem-solving abilities and proactive thinking.
• Capable of handling stress and remaining calm under pressure.
• Excellent guest service mindset and welcoming demeanor.

Responsibilities

• Check-in and check-out hotel guests.
• Process payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for the management team.
• Ensure front desk staff are trained on guest service standards.
• Assist in creating and distributing staff schedules.

Skills

Team player

Problem solving

Stress management

Guest service

Job description

Island Hospitality Management is seeking a Full-time Front Desk Supervisor to lead the front desk team and ensure guest satisfaction and quality standards are met. You will plan and supervise a diverse workforce, acting as a key reference for team members, vendors, and guests.

The role may require flexible scheduling, including two Night Audit shifts per week, with changes based on occupancy and needs. Training and career growth opportunities are available with a comprehensive benefits package.