Night Front Desk Specialist – Guest Experience & Safety

Tourists; North Adams (MA); On-site; USD 42,000 - 45,000; Full time

Job summary

Tourists is seeking a dedicated Night Auditor to join our Front Desk team in North Adams, MA. The role covers late-night check-ins/check-outs, guest inquiries, and maintaining accurate shift reports, with a strong emphasis on security and customer service.

Shifts run from 11pm to 7am. The ideal candidate has hospitality experience, can work independently, and communicates clearly across departments to ensure guest satisfaction and hotel operations run smoothly.

Qualifications

• Two years related experience in hospitality or service industry.
• One year night audit experience preferred.
• High School diploma or GED.
• Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility.
• Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Proficiency in Google Suite.
• Ability to understand other computer programs (i.e. PMS and POS).

Responsibilities

• Comply to shift checklists and SOPs related to Front Desk Operations.
• Maintain a confident and professional manner whilst checking guests in/out, answering calls, texts, and emails.
• Make reservations and answer questions regarding rooms, property, and local attractions.
• Open, secure, and balance shift banks and verify cash deposits and transactions.
• Create detailed shift reports for briefing incoming staff.
• Assist closing teams with guest services including bar service, trash disposal, room deliveries, and housekeeping requests.
• Walk the property nightly and log discrepancies.
• Maintain awareness of safety issues throughout the property.
• Maintain cleanliness and safety in the work area.

Skills

Night shift experience

Attention to detail

Reports writing

Education

High School diploma or GED

Tools

Google Suite

PMS and POS

Job description

Tourists is seeking a dedicated Night Auditor to join our Front Desk team in North Adams, MA. The role covers late-night check-ins/check-outs, guest inquiries, and maintaining accurate shift reports, with a strong emphasis on security and customer service.

Shifts run from 11pm to 7am. The ideal candidate has hospitality experience, can work independently, and communicates clearly across departments to ensure guest satisfaction and hotel operations run smoothly.