Night Front Desk Auditor — Guest Care & Safe Stay

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

ST/LT Disability

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement Opportunities

Job summary

Concord Hospitality is seeking a Night Auditor to join our front desk team. The role operates during late hours, balances daily transactions, checks guests in and out, and monitors security to ensure a safe overnight stay for guests. You will be part of a collaborative team dedicated to exceptional service.

We offer a strong benefits package for full-time associates and a culture built on respect, integrity, and guest focus. Training and growth opportunities are available within Concord.

Responsibilities

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etcc
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Job description

Concord Hospitality is seeking a Night Auditor to join our front desk team. The role operates during late hours, balances daily transactions, checks guests in and out, and monitors security to ensure a safe overnight stay for guests. You will be part of a collaborative team dedicated to exceptional service.

We offer a strong benefits package for full-time associates and a culture built on respect, integrity, and guest focus. Training and growth opportunities are available within Concord.