Night Front Desk Auditor, Guest Experience Lead

Concord Hospitality Enterprises; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Night Auditor to serve guests on the 11 PM–7 AM shift, Tuesday through Saturday. You will monitor activity, balance daily transactions, and handle check-ins/check-outs with courtesy while upholding security.

This role fits a proactive, customer‑service oriented individual who can work with minimal supervision and contribute to Concord’s reputation for quality and guest satisfaction in a busy hotel environment.

Qualifications

• Customer service experience required.

Responsibilities

• Process daily transactions and balance revenue.
• Handle check-ins/check-outs and reservations.
• Manage phone system, transfers, and guest requests.
• Dispatch shuttle for guest arrival/departure.

Skills

Customer Service

Job description

Concord Hospitality Enterprises is hiring a Front Desk Night Auditor to serve guests on the 11 PM–7 AM shift, Tuesday through Saturday. You will monitor activity, balance daily transactions, and handle check-ins/check-outs with courtesy while upholding security.

This role fits a proactive, customer‑service oriented individual who can work with minimal supervision and contribute to Concord’s reputation for quality and guest satisfaction in a busy hotel environment.