Overnight Front Desk & Audit Specialist

The Porches Inn; Braytonville (MA); On-site; USD 24,797,000 - 26,174,000; Part time

Job summary

Main Street Hospitality in North Adams, MA is seeking a Night Auditor to support overnight hotel operations and maintain financial integrity. The role blends guest service with accounting tasks, balancing daily revenue reports and ensuring accurate coding and documentation.

Responsibilities include check-ins/out, nightly audits, preparing reports for leadership, and maintaining lobby and front desk presentation through the night.

Qualifications

• High school diploma or equivalent required; hospitality or accounting education or training preferred.
• Prior hotel front desk or night audit experience strongly preferred.
• Familiarity with property management systems and Microsoft Office applications preferred.
• Demonstrated ability to handle financial information, reports, and guest service responsibilities independently.

Responsibilities

• Greet and assist guests during late-night and early-morning hours, including check-ins, check-outs, and general inquiries.
• Reconcile and audit all daily hotel transactions and departmental revenue reports, ensuring accuracy, proper documentation, and correct coding.
• Prepare and distribute financial reports for property leadership and corporate review, including shift audit reports, daily revenue reports, and discrepancy summaries.
• Monitor hotel systems and operations overnight, including emergency response procedures, guest requests, and security protocols.
• Process no-show charges, review guest folios for accuracy, and correct billing errors as needed.
• Prepare guest arrival packets for the following day and communicate important notes and updates to the morning front desk team.
• Maintain the cleanliness, security, and professional presentation of the lobby, front desk, and shared guest areas throughout the night.
• Prepare and set up the morning breakfast buffet.
• Complete nightly laundry and light housekeeping duties as needed to support hotel operations.
• Perform other duties as assigned by management in support of the property and its guests.

Skills

Guest service

Attention to detail

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

Main Street Hospitality in North Adams, MA is seeking a Night Auditor to support overnight hotel operations and maintain financial integrity. The role blends guest service with accounting tasks, balancing daily revenue reports and ensuring accurate coding and documentation.

Responsibilities include check-ins/out, nightly audits, preparing reports for leadership, and maintaining lobby and front desk presentation through the night.