Night Auditor

TOURISTS Welcome; North Adams (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

TOURISTS Welcome in North Adams, MA is looking for a Full Time Night Auditor to exceed guests' expectations. This role requires checking guests in and out during late night shifts and maintaining safety and cleanliness in the work area.

The ideal candidate will have two years of hospitality experience, proficient computer skills, and a strong customer service background. Join a dynamic team at this modern American lodge dedicated to providing memorable experiences.

Qualifications

• Two years of related experience in hospitality or service industry.
• One year of night audit experience preferred.
• Ability to write routine reports and correspondence.

Responsibilities

• Check guests in and out, answer phone calls, and perform late-night guest requests.
• Make reservations and answer questions regarding rooms and local attractions.
• Maintain cleanliness and safety in the work area.

Skills

Hospitality experience

Customer service skills

Proficiency in Google Suite

Education

High School diploma or GED

Tools

Property Management System (PMS)

Point of Sale (POS) system

Job description

TOURISTS WELCOME is a hospitality development & management group based in North Adams, MA delivering memorable experiences by connecting guests with breathtaking nature, timeless leisure, local history, and art and music happenings.

In 2018, we opened TOURISTS, a 46-room flagship hotel modernizing the aesthetic of a classic American motor lodge. The land on which the hotel sits straddles the Hoosic River, revealing a network of walking trails, and forest clearings designed for year-round exploration guided by our on-site Art & Adventure team. In 2019, we opened our second project, The Airport Rooms, an on-site restaurant & cocktail lounge for hotel guests and the community to enjoy.

With an unquenchable interest in the natural history of the region and a goal of providing an economic engine for local employment, TOURISTS WELCOME continues to evolve in and outside of North Adams, with new projects coming soon.

About the role

• TOURISTS’ goal in all positions is to exceed expectations of our guests. Members of the Front Desk Team are in a highly visible and hands-on position. The Night Auditor anticipates guest needs by providing front desk services past late night into the early morning. This includes checking guests in and out, answering calls, performing late night guest requests, and general upkeep of the common areas. It may be necessary to perform a multitude of different functions not specifically related to this position.
• Looking for someone self-motivated, proactive, and resourceful to join the team Full Time. Shifts are 11pm-7am.

What you'll do

• Comply to shift checklists and Standard Operating Procedures (SOPs) that relate to Front Desk Operations
• Maintain a confident and professional manner whilst checking guests in and out, answering phone calls, guest text messages, and emails.
• Make reservations and confidently answer questions regarding rooms, property, and local attractions
• Open, secure, and balance out shift banks to include the verification of all cash deposits, credit card and room charge transactions during all shifts
• Create detailed shift reports that will be used for briefing incoming staff of the previous shifts’ updates, issues, and relevant information
• Assist closing teams with guest services which may include bar service, trash disposal, room deliveries, housekeeping requests.
• Walk the property on nightly basis and log property discrepancies
• Maintain an increased awareness of safety issues throughout the property
• Maintain a high level of cleanliness and safety in the work area
• The person in this position may have to lift up to 50 pounds on a daily basis. Any lift over 50lbs is deemed a two-person lift
• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
• The position does require movement between locations on property exposing individuals to variable climate conditions
• Always ensure open lines of communication with all departments and upper management via radio, text, email, log books, meetings, etc., to ensure all needs of the hotel are met
• Attend all relevant meetings
• Comply with all Company policies and procedures
• Create a respectful and safe work environment

Qualifications

• Two (2) years related experience in hospitality or service industry
• One (1) year night audit experience preferred
• High School diploma or general education degree (GED)
• Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Proficiency in Google Suite
• Ability to understand other computer programs (i.e. PMS and POS)