Night Front Desk Specialist - Guest Experience & Revenue

Raines Co; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Job summary

Raines Co. in Florence, SC is seeking a Night Auditor to oversee front desk duties during the night shift, ensure guest payments are posted, and reconcile daily accounts.

The role requires strong guest service, cash handling, and problem-solving skills; experience with hotel PMS and PBX systems, plus proficiency in Microsoft 365. Join a family-oriented company offering benefits, 401K, PTO, and opportunities for career advancement.

Qualifications

• Experience in customer service, front desk or guest-related roles.
• Front desk or night auditor experience preferred in hospitality.
• Familiar with brand or property specific PMS, Quore, PBX and other hotel systems.
• Proficiency in Microsoft 365 or similar applications.
• Minimum high school diploma or GED; Associate’s degree preferred.

Responsibilities

• Maintains a friendly, professional demeanor at all times.
• Accepts reservations and answers inquiries for guests.
• Resolves guest issues promptly to maintain service quality.
• Handles reservations, billing, and posting of payments.
• Uses upselling techniques to increase occupancy and revenue.
• Ensures end-of-day processes balance and are reported to supervisor.

Skills

Night audit

Guest service

Cash handling

Reservations & billing

Upselling

Education

High school diploma or GED

Associate’s degree in Business Administration or Hospitality

Tools

Quore

PBX

Hotel PMS

Microsoft 365

Job description

Raines Co. in Florence, SC is seeking a Night Auditor to oversee front desk duties during the night shift, ensure guest payments are posted, and reconcile daily accounts.

The role requires strong guest service, cash handling, and problem-solving skills; experience with hotel PMS and PBX systems, plus proficiency in Microsoft 365. Join a family-oriented company offering benefits, 401K, PTO, and opportunities for career advancement.