Night Auditor: Guest-Focused Overnight Revenue & Ops

Comfort Inn & Suites - Florence; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Raines Co. in Florence, SC is seeking a Night Auditor to oversee front desk duties during the night shift and ensure guest payments are posted and accounts reconciled. The role requires strong customer service, experience with hotel systems like Quore and PBX, and attention to detail.

We offer a supportive team culture and opportunities for advancement. Minimum high school diploma; associate degree preferred; pre‑employment background check may be required.

Qualifications

• Experience in customer service, forward‑facing, or other guest‑related positions.
• Prior experience in the hospitality industry as a front desk agent or night auditor preferred.
• Experience with brand or property specific PMS, Quore, PBX and other hotel related systems.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.
• Associate’s degree in Business Administration, Hospitality or related major preferred.

Responsibilities

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times.
• Answers inquiries from potential guests and accepts hotel reservations
• Resolves guest problems and complaints quickly while demonstrating a sense of urgency
• Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems to maintain high customer satisfaction and quality service
• Balances accounts from the day shifts and ensures payments are on file for each guest
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Ensure end‑of‑day work is balanced and logged properly
• Attends meetings as required

Skills

Customer service

Front desk operations

Guest relations

Communication

Education

High school diploma or GED

Associate’s degree in Hospitality or related major (preferred)

Tools

Quore

PBX

Hotel PMS

Microsoft 365

Job description

Raines Co. in Florence, SC is seeking a Night Auditor to oversee front desk duties during the night shift and ensure guest payments are posted and accounts reconciled. The role requires strong customer service, experience with hotel systems like Quore and PBX, and attention to detail.

We offer a supportive team culture and opportunities for advancement. Minimum high school diploma; associate degree preferred; pre‑employment background check may be required.