Night Front Desk & Revenue Auditor

Great Wolf; BLOOMINGTON (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401K with employer match

Paid vacation time off

Paid parental leave

Job summary

Great Wolf is seeking a Night Auditor in Bloomington, MN to provide nightly Front Desk support and ensure daily front office accounting records are accurate. This role requires strong math, guest service skills, and the ability to balance transactions using Micros/OPERA systems.

The position offers weekend availability and a comprehensive benefits package, including health coverage, a 401K, vacation time, and tuition support. Join a diverse team committed to guest experience.

Qualifications

• High School Diploma (or equivalent education/experience)
• Strong basic math skills (addition, subtraction, division, multiplication)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen

Responsibilities

• Welcomes guests by greeting, answering questions, responding to requests
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guests to rooms by showing location on resort map
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bills, obtaining payment
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest’s valuables by processing lost and found to the housekeeping department
• Prints appropriate reports and distributes to management
• Prints or emails express check out folios to be distributed by security to departures
• Completes Manager on Duty training
• Assists accounting in the completion of researching any out of balance amounts each night
• Batches credit cards and gift cards, researches variance each night
• Ensures operating systems (Micros and OPERA) balance each night
• Researches any balances in PI accounts nightly and checks them in and out each night
• Organizes credit card receipts by type nightly

Skills

Customer service

Flexibility

Attention to detail

Communication skills

Education

High School Diploma (or equivalent)

Tools

Job description

Great Wolf is seeking a Night Auditor in Bloomington, MN to provide nightly Front Desk support and ensure daily front office accounting records are accurate. This role requires strong math, guest service skills, and the ability to balance transactions using Micros/OPERA systems.

The position offers weekend availability and a comprehensive benefits package, including health coverage, a 401K, vacation time, and tuition support. Join a diverse team committed to guest experience.