Night Front Desk Auditor: Guest Services Leader

Great Wolf; Manteca (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Job summary

Great Wolf in Manteca, CA is seeking a Night Auditor to provide overnight Front Desk support and ensure daily front office accounting records are accurate. You will greet guests, handle check-ins/outs, balance cash and credit transactions, run reports, and assist with guest services while maintaining security and accuracy.

This role offers an hourly wage of $17.90, a schedule that fits overnight shifts, and benefits including health insurance, 401(k), and paid time off.

Qualifications

• High School Diploma (or equivalent)
• Strong basic math skills (addition, subtraction, division, multiplication)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen

Responsibilities

• Welcomes guests by greeting, answering questions, responding to requests
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guests to rooms by showing location on resort map
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guest by answering inquiries regarding resort and services
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bills, obtaining payment
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest's valuables by processing lost and found to the housekeeping department
• Prints appropriate reports and distributes to management
• Prints or emails express check out folios to be distributed by security to departures
• Completes Manager on Duty training
• Assists accounting in the completion of researching any out of balance amounts each night
• Batches credit cards and gift cards, researches variance each night
• Ensures operating systems (Micros and OPERA) balance each night
• Researches balances in PI accounts nightly and checks them in and out each night
• Organizes credit card receipts by type nightly

Skills

Customer service

Flexibility

Math skills

Communication skills

Education

High School Diploma

Tools

OPERA

Micros

Job description

Great Wolf in Manteca, CA is seeking a Night Auditor to provide overnight Front Desk support and ensure daily front office accounting records are accurate. You will greet guests, handle check-ins/outs, balance cash and credit transactions, run reports, and assist with guest services while maintaining security and accuracy.

This role offers an hourly wage of $17.90, a schedule that fits overnight shifts, and benefits including health insurance, 401(k), and paid time off.