Night Front Desk & Member Services Associate

Planet Fitness; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Planet Fitness in San Antonio, TX is seeking a Member Services Representative to deliver a welcoming, high-energy experience for members, guests and prospective members. You will greet visitors, check them in, give tours, sign up new members, and help with rate calculations and monthly payments, contributing to a friendly Judgement Free Zone.

The role requires 18+, HS diploma, and basic computer skills; relies on strong customer service, teamwork and a positive attitude.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are essential.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and passion for fitness.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Check members into the system and assist with tours and signups.
• Sign up new members and calculate rates and monthly payments.
• Assist in updating member accounts and respond to questions.
• Maintain club cleanliness and safety; participate in cleaning tasks.

Skills

Customer service

Punctuality

Teamwork

Basic computer proficiency

Positive attitude

Excellent communication

Empathy & problem solving

Education

High School diploma / GED

Job description

Planet Fitness in San Antonio, TX is seeking a Member Services Representative to deliver a welcoming, high-energy experience for members, guests and prospective members. You will greet visitors, check them in, give tours, sign up new members, and help with rate calculations and monthly payments, contributing to a friendly Judgement Free Zone.

The role requires 18+, HS diploma, and basic computer skills; relies on strong customer service, teamwork and a positive attitude.